FAQsFAQs
- What is a serviced apartment?
- Is there a reception area?
- What services and facilities are included in the rate?
- What extra services/ facilities are available?
- How often are the rooms serviced?
- Where in Cheltenham are your serviced apartments located?
- Where in Swindon are your Serviced Apartments located?
- How do I get access to my apartment? Will I be met on arrival?
- How do I pay, and when do I pay?
- How much notice do I need to provide if I wish to cancel?
- How many people can stay in one of your apartments?
- Do you give discounts for longer stays?
- What time is check in/check out?
- I am working in Cheltenham/ Swindon on a contract basis, what type of apartment can you offer me?
- I need short term interim housing in Cheltenham/Swindon, can you help?
- Are pets allowed?
- Is there a minimum length of stay?
- How do I make a reservation?
- How can I find out more?
- Q:
- What is a serviced apartment?
- A:
- A serviced apartment is the perfect combination between staying in a hotel and leasing an apartment. We provide the comfort of a hotel including maid service, on call manager, broadband access, fresh towels and linen change, but you also have the added convenience and freedom of staying in a spacious fully furnished apartment.
- Q:
- Is there a reception area?
- A:
- Reception areas vary between apartments and locations. Many apartments operate a self check in service whilst some offer a meet and greet service. Prior to your arrival you will be provided with a 24hour contact number on which we are always on hand should you experience any problems finding your apartment location or queries once you have arrived.
- Q:
- What services and facilities are included in the rate?
- A:
-
Services and Facilities differ between apartments but may include:
- Wireless Internet connection
- Telephone on request (outgoing call charges apply)
- Weekly housekeeping (including change of linen and towels and full clean)
- All utilities/ bills
- Entry to a Health Club (with impressive swimming Pool)
- Fully equipped Kitchens with Washer/ Dryers, Oven, Fridge, Microwave, Kettle, all cutlery, utensils etc.
- Television with Freeview and DVD
- Parking is included in the rate for some apartments, but we recommend that you check this at the time of booking
- Tea, coffee, milk and sugar on arrival
- Q:
- What extra services/ facilities are available?
- A:
-
- Extra single beds
- Cots & Highchairs
- Extra cleans
- Various packages for Hen/ Stag nights
- Spa Packages
- Personal Training
- Sparties
- Breakfast packs
- Chauffeur services
- Q:
- How often are the rooms serviced?
- A:
- All our apartments have maid service weekly. This keeps your apartment looking the way it did when you first arrived and includes a linen and towel change.
- Q:
- Where in Cheltenham are your serviced apartments located?
- A:
- All our apartments are located in the centre of Cheltenham. We currently offer a range of apartments in five different locations within a small radius of the Town Centre and the famous promenade. Our Cheltenham Plaza Building, located on the corner of Portland Street and Warwick place, offers a selection of Apartments in the very centre of town, our impressive and spacious Regency Apartments are just a short stroll up the road in the direction of the park and the Cheltenham racecourse, we offer our Luxury living apartment and also our popular Palisades building, both located on the Hewlett road and both within a short stroll of the town centre and finally our Langton Court Apartments, located in the ever popular and fashionable Montpellier area of Cheltenham. We are continually adding to our apartment stock so call us for our latest locations.
- Q:
- Where in Swindon are your serviced apartments located?
- A:
- Our Swindon Apartments are located in both Swindon Town Centre and across to the popular and desirable Old Town area of Swindon. Town Centre Locations include Fleet Street, in the very centre of Swindon and within metres of restaurants, bars, shops and much more, Brunel Crescent and Farringdon Road whilst Old Town offers apartments on Newport Street and off Okus Road. We are also pleased to offer our Dixon Street Apartments midway between Swindon Town Centre and Old Town.
- Q:
- How do I get access to my apartment and will I be met on arrival?
- A:
- Access differs between locations and details will be fully confirmed with you prior to your arrival. Many apartments operate a self check-in system but we are always happy to meet our guests on arrival and show you around your apartment should you wish. For a self check in you shall be given a code to enter the apartment building and a combination for a key lock box which you shall find attached to the wall at your apartment door. Enter the combination and push down the small black lever to open the box and retrieve your keys.
- Q:
- How do I pay and when do I pay?
- A:
- Payment is required prior to commencing your stay. For further information on payment and cancellation policies please refer to our terms and conditions page.
- Q:
- How much notice do I need to provide if I wish to cancel?
- A:
- Cancellations Policies vary between apartments and locations. At a maximum we require a full 14 days for you to cancel and receive a full refund of any monies paid. If you cancel within the 14 day period any reservations within 14 days of that date will still be chargeable. We will always try and work with you in the event you have to cancel, however as our apartments tend to be booked well in advance it is often not possible for us to re-let your apartment which makes our cancellation policy necessary. Individual apartment cancellation policies are available on request.
- Q:
- How many people can stay in one of your apartments?
- A:
- Our One Bedroom apartments cater for up to 2 guests though we are able to provide extra single beds to accommodate a third person. Similarly our Two Bedroom Apartments cater for 4 guests though again extra beds can be ordered to accommodate up to a total of 6 people.
- Q:
- Do you give discounts for longer stays?
- A:
- We offer a range of solutions for longer stays and corporate stays. These vary from one apartment to another. Please speak to one of our representatives to discuss your personal requirements.
- Q:
- What time is check in / check out?
- A:
- Standard check-in is from 2pm on your day of arrival and we ask that on the day of departure that guests check out by 11:00am. Early check in or check out is available on request though extra charges may apply.
- Q:
- I am working in a certain area on a contract basis, what type of apartment can you offer me?
- A:
- We specialize in offering accommodation for people working in all areas on a contract basis. Our apartments have great locations and offer much greater freedom and flexibility than staying long term in a hotel. Many of our corporate guests have commented on the benefits of having a fully functioning Kitchen meaning that they can cater for their own tastes and diets. Depending on your personal requirements we can offer you either a one or two bedroom Apartment. Call our reservations desk on 01242 223 969 and we will be happy to make any recommendations and assist you in any way we can.
- Q:
- I need short term interim housing in a certain area, can you help?
- A:
- Interim housing is now in high demand due to house moves, renovations and relocations. We have tailored packages to suit those looking for interim housing in any area and we would welcome the opportunity to talk over your requirements and reach a solution with you.
- Q:
- Are pets allowed?
- A:
- Pets are allowed in certain apartments though an extra cleaning charge will likely apply. We are able to offer apartments with private outside space, though these are subject to availability.
- Q:
- Is there a minimum length of stay?
- A:
- We can accommodate stays of any length, anywhere from 1 day to 6 months or more. We will do everything we can to work with your travel plans whilst in any area and whatever the duration.
- Q:
- How do I make a reservation?
- A:
- Making a reservation couldn't be easier. Just go to our availability and bookings page and complete the online enquiry form or call us direct on 01242 223 969. Our apartments are always in high demand so it is always advisable to book early.
- Q:
- How can I find out more?
- A:
- For more information please contact us by e-mail or telephone and we will be happy to assist. Many of our guests are staying in serviced apartments for the first time and we are more than happy to help with any specific queries or requests.