Bliss Apartments

A contract will be bound between you and us when we issue to you a written confirmation of your booking. You will be required to check the details on the confirmation and notify Bliss of any incorrect details

Prices

All prices are quoted in UK pounds sterling. They are based on costs prevailing at the time of quotation and may be subject to change. Any discounts and special offers are only applicable at the time of booking and cannot be applied once the booking has been confirmed.

Method of Payment

Credit/ Debit cards

We are pleased to accept the following methods of payment: Visa, Access, MasterCard, Switch, Maestro and Delta. All Card Payments are subject to a 2% surcharge per payment made.

Payment by cheque

Cheques should be made payable to: Bliss Serviced Properties Ltd, they should then be sent, with your booking details to:-

Bliss Serviced Properties Ltd, Head Office, Gurney House, Trinity Lane, Cheltenham, GL52 2NT

7 Days should be allowed for your cheque to arrive and for the funds to clear. Payment cannot be accepted by cheque within a week from the arrival date.

Payment by bankers draft/bank transfer

If you intend to pay by bank transfer this should reach our account net of all bank charges. Please ask your bank to show your name and booking reference on the transfer. A copy of the transfer should also be sent or faxed to us.

For reservations made within 8 weeks of commencement of stay, then full payment, by cleared funds, is required at time of booking.

Should payment not reach us within the required time, we reserve the right to cancel any reservations made and any deposit will be forfeited.

Cancellation
If you have to, or wish to, cancel your booking, you must inform Bliss Serviced Properties Ltd in writing as soon as possible at:-
Bliss Apartments Head Office, Gurney House, Trinity Lane, Cheltenham, GL52 2NT
Or e-mail- This e-mail address is being protected from spambots. You need JavaScript enabled to view it

No refunds will be made for non arrivals

If a cancellation is made more than 14 days prior to arrival date and acknowledged by us, you will receive a full refund
Where a cancellation is received less than 14 days prior to arrival refunds are made at the managers discretion and subject to the apartment being re-let.

If your booking is for up to 7 days and you cancel within 14 days of your stay no refund is given.

We advise that you obtain appropriate and adequate travel and personal insurance cover as depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company.

If you alter your booking
If you wish to alter your booking once a written confirmation has been issued-eg change of dates and decreasing the length of stay, we will make every effort to meet your request and an administration fee of £25 will be payable to us once any change has been made. No administration charge will apply if you extend your booking beyond the period booked.

Extension of bookings
Your booking can be extended at any time subject to availability. Please contact our office for further information.

Accommodation and occupancy
Although accommodation is confirmed in advance, the exact apartment cannot be guaranteed prior to arrival.

The number of people allowed to occupy each apartment is limited to the number of beds. Names of all guests staying in the apartment will be required at the time of booking and any additional guests will be charged.

Extra sleeping accommodation can be provided in some apartments at the additional charge of £15 per bed, per night.

Arrivals and departures
Apartments are reserved form 14:00 pm on the day of arrival to 11am on the day of departure. All additional hours will be charged as one day unless otherwise agreed.

Keys
You will be allocated with a key code via email at the time of your booking. This key code will allow you access to a key lock box outside of the apartment.

Return of Keys
All Bliss keys in your possession must be returned to the key lock box departure. Any unreturned or lost keys will be charged at £30 for replacement.

Late departures

Standard check out time is 11am. We can allow you a late departure subject to availability. All pre arranged late check outs are subject to a minimum £10 charge. Please do allow us 24 hours notice so that we can make suitable arrangements. Any late check outs that have not been pre arranged are subject to a £25 charge.

Security deposit/end of tenancy charges
Valid credit card details will be required to cover any additional charges and breakages at the time of booking. Bliss reserves the right to deduct from that card all amounts chargeable. We will notify you of the charges prior to deducting from your credit card.

Out of office calls
Out of office hours fall between 18:00pm in the evening until 09:00 am the following day.

Loss or damage
Bliss cannot be held responsible in any way for loss or damage to, contents, furniture, fittings or any personal belongings at the property. Nor can we be held liable for the acts or defaults caused by third parties. You are also advised to ensure your own insurance policies cover loss or damage to personal property during your stay.

Additional charges
Telephone calls

Any guest requiring a telephone will be required to pay a £25 deposit. Telephone calls will be charged at the end of your stay plus VAT. For longer stays the guest will be billed at the end of each calendar month.

Broadband

Broadband is supplied to most of our apartments. Where broadband is available, Bliss will try to ensure that this service is available at all times. If there is a fault which is deemed by Bliss to be connected with the user's hardware or software, no support will be available.

Services
We cannot be held responsible for any failure or interruption of services to the apartment, including internet, electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.

Pets
Special arrangements can be made in certain apartments for your pets, please provide details at time of booking. Additional cleaning charges will apply. This is a standard charge of £25 but can be increased.

Smoking
Bliss operates a strict NO SMOKING POLICY. Smoking is not allowed in any of our apartments or in any area of the apartment blocks. If, in our reasonable opinion, smoking has occurred in the apartment during your stay we reserve the right to apply a £50 penalty fee.

Car Parking

Additional services such as parking differ between apartments. Parking is not guaranteed for the apartment unless otherwise stated. Parking must be pre-booked and may be subject to parking charges. Bliss Apartments does not except any responsibility for any loss or damage that may occur when using our parking spaces.

Cleaning and linen

All reservations of 7 days or more will receive a weekly clean including change of all linen and Towels. Linen and towels will be replaced on the days specified by us. Weekly refresh cleans will commence from 9 am on the specific day. If you require additional cleaning on top of the scheduled cleaning, these will be charged at £25 per clean.

Website
Information and images on Bliss's website are updated regularly; however, information and images are subject to change without notice.

Packages
The details in Bliss's packages can change from time to time without prior notice. We will do our best to ensure that any changes will be communicated direct in writing. We cannot be held responsible for the service given by third party providers.